If Spotter Web installations fails

In some cases it’s possible that Spotter Web installation fails. Spotter Web installer use Windows DISM tool to install necessary Windows side components.

Troubleshooting

Check what is possible error on installation logs.
Check that Windows is updated with latest updates.
Check that .NET Framework 3.5 is installed on Windows.
- Windows 11 and Windows 10 guide
- Windows Server
Run System File Checker tool
Try installing needed components via Command Prompt.
- If Windows components installation via Command Prompt is failing, you can find more information from these logs.
  - DISM tool log → C:\Windows\Logs\DISM → dism.log
  - Component-Based Servicing → C:\Windows\Logs\CBS → CBS.log
- If you find error SxS_Assembly_Missing, this indicate that some Windows packages are broken. You can download missing package from Microsoft Update Catalog.
- After this create new folder C:\temp\cab and download needed KB package to c:\temp folder.
- Run command line to extract the .cab file from the msu file.
  CODE
```
expand -F:* C:\temp\kbfilenamehere C:\temp\cab
```
- Then run DISM tool below to add .cab file to your wim image.
  CODE
```
DISM /online /add-package /packagepath:c:\temp\cab\kbfilename.cab
```
- And wait that install succesfully.
- That can take sometimes until is done.
- Install all missing/broken packages and then reboot Windows.
- Now you can try again install components via Command Prompt.
If these tips are not helping, please contact with logs to Mirasys Support.