In some cases it’s possible that Spotter Web installation fails. Spotter Web installer use Windows DISM tool to install necessary Windows side components.
Troubleshooting
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Check what is possible error on installation logs.
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Check that Windows is updated with latest updates.
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Check that .NET Framework 3.5 is installed on Windows.
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Try installing needed components via Command Prompt.
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If Windows components installation via Command Prompt is failing, you can find more information from these logs.
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DISM tool log → C:\Windows\Logs\DISM → dism.log
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Component-Based Servicing → C:\Windows\Logs\CBS → CBS.log
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If you find error SxS_Assembly_Missing, this indicate that some Windows packages are broken. You can download missing package from Microsoft Update Catalog.
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After this create new folder C:\temp\cab and download needed KB package to c:\temp folder.
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Run command line to extract the .cab file from the msu file.
expand -F:* C:\temp\kbfilenamehere C:\temp\cab -
Then run DISM tool below to add .cab file to your wim image.
DISM /online /add-package /packagepath:c:\temp\cab\kbfilename.cab -
And wait that install succesfully.
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That can take sometimes until is done.
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Install all missing/broken packages and then reboot Windows.
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Now you can try again install components via Command Prompt.
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If these tips are not helping, please contact with logs to Mirasys Support.