AVM Troubleshooting
No connection to the AVM DS
Spotter running and logged in at another end?
IP address/monitor number correct in the setting?
Firewall on?
Ports 8084 / other opened at all OC/DS/all windows users
The maximum number of virtual displays in AVM Display Server reached
Solution: check the number of spotter windows in target DS. Close Unnecessary windows and try again
Check OC monitor configuration: do you have any weird IP address Monitor number
Check the DS monitor configuration. Do you have screens incorrect order and resolution, and upper edges aligned?
Is the monitor on and connected?
”Black images” or no images in AVM DS.
Do you have the correct profile selected?
AVM OC and AVM DS need to have the same profile
No images in the AVM OC
Do you have reference images in the VMS server camera settings?
An alternative way to automatically start Spotter on Windows startup
Open Windows Task Scheduler
Click Create Basic Task
3. Enter the name of the task
4. Click Next
5. Select When I log on
6. Click Next
7. Select Start a program
8. Click Next
On default VAU.exe is installed under Program Files\DVMS\VAU
Change this patch is installation is done somewhere else
9. Browse the Spotter installation location and select VAU.exe
10. Enter -c spotter.xml -s 127.0.0.1 to the Add arguments(optional) field
11. Click Next
12. Enable Open the Properties dialog for this task when I click Finish
13. Click Finish
14. Enable Run only when user is logged on
15. Open Triggers tab
16. Click Edit
17. Enable Delay task for: and set value 1 minute
18. Click OK
Windows user automatic login
Open Run command box
Type netplwiz
Select/click wanted user, example DVR
Untick Users must enter a use name and password to use this computer
You get prompt where to fill this user name password
Now Windows login automatically in using this user