In some rare cases, an application or service may crash unexpectedly. A crash dump file (also called a memory dump) is a file created by an operating system when an application or service crashes or encounters a serious error. It captures a snapshot of the system's memory (RAM) at the exact moment of the crash, which can be used for debugging and diagnosing the cause of the failure, and further on, help to fix the issue.
Locations of Crash Dumps
Mirasys VMS is configured to automatically create a crash dump file on unexpected application and service crashes.
Mirasys services
For the following Mirasys VMS services, the crash dump file is saved to the folder “C:\Windows\system32\config\systemprofile\AppData\Roaming\DVMS\LocalDumps\<service name>“:
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System Services
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ADVExportServer
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ADVIncidentReporting
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ADVStorageLocker
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SMServer
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VMS Server services
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DVRServer
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WDServer
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Gateway service
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DVMSGatewayService
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Smart Services
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AdvFrService
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AdvLmService
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AdvLprService
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AdvOdsService
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AdvOrService
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Mirasys applications
For the following Mirasys VMS applications, the crash dump file is saved to the folder “C:\Users\<user name>\AppData\Roaming\DVMS\LocalDumps\<app name>“:
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Spotter
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SystemManager
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SystemMonitor
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MediaExporter